Customer Satisfaction Management Space - Guidelines

1. Top management commitment,
2. Linking of Customer Satisfaction scores with employee and management monetary incentives,
3. Recognition of employees who contribute to customers' satisfaction,
4. Identification, measurement, and tracking of operational variables which drive satisfaction scores,
5. Customer-based improvement goals,
6. Plans for improving operational variables,
7. Incorporation of customer satisfaction skills into employee training programs,
8. Measurement of and plans for improvement of employee satisfaction and
9. Changes in corporate hiring practices.